Systematic literature on the effectiveness of government public relations: the public perspective / Muhammad Rusyaidi Mohammad Rafie … [et al.]

Mohammad Rafie, Muhammad Rusyaidi and Ilyas, Ilya Yasnoriza and Sultan Mohideen, Rosilawati and Amairudin, Muhammad Firdaus and Jaapar, Iqbal (2022) Systematic literature on the effectiveness of government public relations: the public perspective / Muhammad Rusyaidi Mohammad Rafie … [et al.]. e-Journal of Media and Society (e-JOMS), 8. ISSN 2682-9193

Official URL: http://www.ejoms.com

Abstract

Government Public Relations Practitioner should make sure people agree on government-run services and help people communicate what they want from the government. Plus, Government Public Relations Practitioner is also important to ensure people are continuously aware of the government's concerns, challenges and actions. However, most of Malaysians still don’t know much about the existence of Government Public Relations in every government sectors. One of the questions that need to be addressed is how to measure the public perspective towards the practice of Government Public Relations. Therefore, this research will analyze the public perspective towards the practice of Government Public Relations and the use of social media by them. There were 14 journals were chosen after reaching full requirements of the criteria. Results showed that Government Public Relations are receiving negative perspective from public because not a necessary in an organization, lack of knowledge and not fully utilized social media. However, they see the use of social media can enhance and restore public trust towards Government Public Relations.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Mohammad Rafie, Muhammad Rusyaidi
UNSPECIFIED
Ilyas, Ilya Yasnoriza
UNSPECIFIED
Sultan Mohideen, Rosilawati
rosilawati729@uitm.edu.my
Amairudin, Muhammad Firdaus
UNSPECIFIED
Jaapar, Iqbal
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Patron
Mohd Noor, Abd Halim
UNSPECIFIED
Journal Advisor
Ismail, Shafinar
UNSPECIFIED
Journal Advisor
Ramlan, Aini Faezah
UNSPECIFIED
Chief Editor
Ridzuan, Abdul Rauf
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management > Communication
H Social Sciences > HM Sociology > Social psychology > Interpersonal relations. Social behavior
Divisions: Universiti Teknologi MARA, Melaka > Alor Gajah Campus > Faculty of Communication and Media Studies
Journal or Publication Title: e-Journal of Media and Society (e-JOMS)
UiTM Journal Collections: UiTM Journal > e-Journal of Media and Society (eJOMS)
ISSN: 2682-9193
Volume: 8
Keywords: Perspective; Government public relations; The use of social media
Date: 2022
URI: https://ir.uitm.edu.my/id/eprint/57082
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