Practice management system in small medium enterprise: improvement based on quality management system / Nor Akmal Fikri Mohd Nor

A quality management system is one of formalized system in document processes, procedures and responsibilities for achieving quality policies and objectives. It is very important to all companies including small medium enterprise. These qualities in management are very crucial in achieving group goals, reduce costs, optimize utilization of resources and increase the profit of the company. This research is analyzing the management practices in small medium enterprise, based on quality management system. The research is using qualitative method. There are two ways of qualitative method such as interview and contextual analysis on previous studies related to quality management. The respondent are among staff and manager from once of company as a sample of the research. As the result, the researcher comes out with an idea and guidelines as an improvement to small medium enterprise.