Customer satisfaction towards employment injury insurance scheme provided by Socso / Nur Farain Samsudin

This study attempts to understand factors customer satisfaction towards scheme provided by SOCSO at Klang branch. The purpose of this research is to identify the factors that drive these people or customers whether the services given by the SOCSO (Klang) staffs are fulfilled their needs and wants. The sample size comprises 250 of the respondents from benefit receiver person came into SOCSO Klang to check their status payment and to check their claimant under the Employment Injury Insurance Scheme provided by SOCSO. The findings revealed that most of the customer or respondents are satisfied with the way they have treated by the SOCSO (Klang) staffs, employee responds, quality of the service and claim handling.