The effectiveness of maintenance management through building maintenance policy implementation for high rise office building in Perak / Nur Fazlin Ahmad Kamal

Building maintenance in high rise office building is quite complex where most of major maintenance activity will be carried out by facilities and maintenance management .In Malaysia, high rise buildings mostly carried out the operation and maintenance activities based on contract agreement and company regulation where they claim that is a maintenance policy. The research objectives are to identify the level, effectiveness and significant of existing building maintenance policy implementation in building maintenance management. There were four (4) high rise office buildings in Perak have been selected by distributing fifty four (54) questionnaire surveys and also conducting interview session with building maintenance personnel. The research found that the only twenty nine (29) respondents replied and agreed the implementing building maintenance policy can improve the performance of the building and the level of effectiveness of building maintenance policy is high because there have many significant by implementing building maintenance policy. The level of implementation building maintenance policy is still low because not all maintenance personnel in high rise office building carried out the maintenance work based on policy that can use as guidance such as to develop the maintenance strategy, maintenance standard, and also allocation of maintenance resources.