A study of the impacts of unethical online business towards consumers / Muhammad Alif Akmal Shaedull

Shaedll, Muhammad Alif Akmal (2019) A study of the impacts of unethical online business towards consumers / Muhammad Alif Akmal Shaedull. Degree thesis, Universiti Teknologi MARA.

Abstract

Nowadays, online business has become a trend in customer and consumer. It facilitate the consumer to negotiate with seller for buying a product. Many platforms of online business had been introduced such as Lazada, Mudah.my, Shopee, and social media such as Whatsapp, Instagram, Facebook, and so on. But, there are some issues a rise because some online seller is not applied good business ethic to consumers. Annual report of the National Consumer Complaints Centre (NCCC) in 2016 stated complaints received from consumers are 48, 563 and increasing than the previous year. The complaints are increasing because authority bodies failed to find a solution that can satisfy consumers. According to Utusan Online (2015), President of Federation of Malaysian Consumers Associations (FOMCA), Professor Datuk Dr. N. Marimuthu said that consumers often being a victim of online business because they were not aware and check out either the business is registered or not under the Companies Commission of Malaysia (SSM). Thus, this research aim to identify the risk shopping in online business. Next, this research aim to analyses the impacts of unethical online business towards consumers. Lastly, this research aim to suggest a solution towards unethical in online business. The research design for this research is qualitative research. This research revealed that the risk shopping in online business are long time to receive the goods and services, the shipping cost is expensive, the goods and services is different as in the picture, no refund, cannot test the goods and services before buying, scammer and the goods is broken. Next, the impacts of unethical online business towards consumers are the consumer will no longer trust online seller, the consumer will feel uncomfortable with dealing with online seller, poor consumer will be oppressed and consumer personal information is stolen. Lastly, the solution towards unethical in online business are public awareness. Authority body such Ministry of Domestic Trade and Consumer Affairs had released some guidelines for consumer to protect consumer from unethical online seller.

Metadata

Item Type: Thesis (Degree)
Creators:
Creators
Email / ID Num.
Shaedll, Muhammad Alif Akmal
2015403264
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Md Shariff, Nur Nafhatun (Dr. )
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Business societies
H Social Sciences > HF Commerce > Business ethics
Divisions: Universiti Teknologi MARA, Shah Alam > Academy of Contemporary Islamic Studies (ACIS)
Programme: Bachelor in Muamalat (Hons.)-IC210
Keywords: Study, Business, Online
Date: January 2019
URI: https://ir.uitm.edu.my/id/eprint/56021
Edit Item
Edit Item

Download

[thumbnail of 56021.PDF] Text
56021.PDF

Download (141kB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:

ID Number

56021

Indexing

Statistic

Statistic details