A study on residents satisfaction towards maintenance fees and maintenance services at Bandar Tasik Selatan Apartment, Bandar Tasik Selatan, Wilayah Persekutuan Kuala Lumpur / Siti Sarah Balqis Kamarudin

Multi-storey housing has become an option for a group of people, especially newlyweds, bachelors and university students, because this housing is often equipped with various facilities such as parking, playground, swimming pool, security and so on. There are various types of multi-storey housing such as flats, apartments and condominiums. Each multi-storey housing has a management corporation responsible for managing and dealing with any accommodation that takes place within the building. Residents must pay the cost for services and maintenance fees to bear all the costs of building management in order provide a good service and utilities so that all of the occupants will live in a comfortable and safe environment. Residential comfort is a very important component in determining the quality of life of society as a whole. However, some residents refuse to pay the service charges because they are not satisfied with the service provided, which is not comparable to the fee that they are being charged on.