Online car rental system using web-based and SMS technology / Mohd Nizam Osman ... [et al.]

The motivation behind this research is the growing popularity of web-based systems and the need to explore the Short Message Service (SMS) technology that industries could tap into to enhance their services to the customers. This paper described a notification-based content alert and web-based system using SMS technology. It was specifically developed for the alert notification to the customers about the car rental information, and the availability of the car reserved. The main purpose of developing SMS-based content alert for car rental system is to reduce the cost and time consumed, which is beneficial to the car rental agencies and customers. Therefore, the system was designed automatically to send an alert SMS to the customers about the availability of the car reserved. This system was developed based on System Development Life Cycle (SDLC) using the waterfall model as a methodology. A user acceptance testing was conducted with thirty (30) respondents to determine the effectiveness of the system by evaluating the questionnaire which was categorized into three (3) parts includes user interface design, usefulness, ease of use and usability and alert system function. Results of the system evaluation showed that overall were satisfied with all categories respectively. Hence, the system using web-based and SMS technology is accepted by customers, convenient, economic and reliable method of notification for the car rental agencies.