Perception of knowledge management among selected Federal Government Departments in Kelantan/ Mohd Idzwan Mohd Salleh ... [et al.]

Knowledge management is a growing field that has attracted the organizations all over the world. Organizations are now considering knowledge as the most important intangible asset that needs to be fully managed and utilized. In the new millennium, the concern of Government of Malaysia in developing the nation through knowledge economy has become apparent. Nevertheless, the implementation of knowledge management, especially in the public sector organizations is inevitably challenging nowadays. Strong demands and expectations from the public for efficient public services delivery coupled with global challenges in the knowledge economy era are driving organizations to consider knowledge management as the strategy to cope with these dynamic factors. However, knowledge management as a discipline is still in the earlier stage of implementation in Malaysia. To achieve an in-depth study, selected federal government departments in Kelantan are chosen as the targeted population. Data is collected through questionnaires survey with the middle and senior management government officers. Responses from the survey determined to what extent their perceptions about the knowledge management. Thus, this study also attempted to improve the level of understanding on the topic among officers from these departments to assist them in formulating a well-defined knowledge management strategy.