The satisfaction level among patients, staff and visitors towards the facilities management in healthcare sector / Nur Shahira binti Izani and Nor Nazihah Chuweni

Izani, Nur Shahira and Chuweni, Nor Nazihah (2019) The satisfaction level among patients, staff and visitors towards the facilities management in healthcare sector / Nur Shahira binti Izani and Nor Nazihah Chuweni. In: 4th Undergraduate Seminar on Built Environment and Technology 2019, 12th June 2019, Universiti Teknologi MARA, Perak.

Abstract

Nowadays, the increasing number of population in Malaysia lead to a need of better facility in the public hospitals. Therefore, this study aims to investigate the satisfaction level of patients, staff and visitors towards the facility management in the healthcare sector and the ways to overcome the shortage of such facilities. This study incorporates mixed methods based on quantitative and qualitative method to address the research questions. Data collected via questionnaires from 100 respondents at Hospital Seri Manjung in Perak, Hospital Tengku Ampuan Rahimah (HTAR) in Klang and Hospital Sungai Bakap in Pulau Pinang. Meanwhile, interviews have been conducted with two facility managers from public hospitals to identify the main issue in the facility management. From the interviews, the main issue that caused the lack of facilities is financial problem. So, necessary budget for maintenance need to be prepared to ensure smooth operation and to overcome the shortage of facilities in the government hospitals. As facility manager, they need to plan the given budget and priorities what is important and ensure well-spent expenditure.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Izani, Nur Shahira
shahiraizani12@gmail.com
Chuweni, Nor Nazihah
norna692@uitm.edu.my
Subjects: H Social Sciences > HT Communities. Classes. Races > Urban groups. The city. Urban sociology > Regional planning
Divisions: Universiti Teknologi MARA, Perak > Seri Iskandar Campus
Event Title: 4th Undergraduate Seminar on Built Environment and Technology 2019
Event Dates: 12th June 2019
Page Range: pp. 124-126
Keywords: User Satisfaction, Facilities in General, Facilities Management, Public Hospital, Principle of Facilities Management.
Date: 2019
URI: https://ir.uitm.edu.my/id/eprint/51883
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