Customer’s satisfaction towards quality service and facilities in theme park / Farhana Syuhada binMohd Faidzul and Mohd Salim Jasiman

Mohd Faidzul, Farhana Syuhada and Jasiman, Mohd Salim (2019) Customer’s satisfaction towards quality service and facilities in theme park / Farhana Syuhada binMohd Faidzul and Mohd Salim Jasiman. In: 4th Undergraduate Seminar on Built Environment and Technology 2019, 12th June 2019, Universiti Teknologi Mara Perak Branch.

Abstract

Theme Park is a large public entertainment permanent area. The major problem is climate that be most important factors influencing park attendance. Weather and climate are therefore the key issues to deal with. The proposed research has been selected at Movie Animation Park Studios (MAPS). The objective of the research is to determine the customer’s satisfaction towards quality service and facilities provided in Movie Animation Park Studios (MAPS) and to rank the most popular quality service and facilities provided in Movie Animation Park Studios (MAPS). The data collection that able to gather the required respondents by usage of stratified random sampling that has been carried out. The descriptive and crosssectional studies and quantitative data is by using Statistical Package of Social Science (SPSS) has been selected in performing data analysis. The finding obtained showed a wide choice of customer’s satisfaction towards staff attitude and toward service and facilities provided has conclude that all the variable has positive relationship.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Mohd Faidzul, Farhana Syuhada
farhanasyuhada1996@gmail.com
Jasiman, Mohd Salim
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Theory. Method. Relation to other subjects.
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Support services
Divisions: Universiti Teknologi MARA, Perak > Seri Iskandar Campus
Event Title: 4th Undergraduate Seminar on Built Environment and Technology 2019
Event Dates: 12th June 2019
Page Range: pp. 74-76
Keywords: Theme park; Satisfaction; Entertainment; Visitor; Service and facilities
Date: 2019
URI: https://ir.uitm.edu.my/id/eprint/51444
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