Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa

Awang Sulong, Mohd Izwan and Mastapa, Mohammad Asyraf (2017) Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa. [Entrepreneurship Project] (Unpublished)

Abstract

• Case study on KTM Komuter Customer Service at Rawang Railway Station
• Vending machine is not well functioning.
• Lack of frontliner staffs to help
• Long queue to buy token and top up for KTM Komuter link card
• Only one 'touch n go' machine available at the KTM Komuter station

Metadata

Item Type: Entrepreneurship Project
Creators:
Creators
Email / ID Num.
Awang Sulong, Mohd Izwan
2013616048
Mastapa, Mohammad Asyraf
2014223338
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Zainal Abidin, Zanariah
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Industry > Small and medium-sized business. History
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Planning. Business planning. Strategic planning
H Social Sciences > HF Commerce > Marketing
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Business and Management
Keywords: komuter, keretapi tanah melayu, services
Date: December 2017
URI: https://ir.uitm.edu.my/id/eprint/50940
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50940

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