Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa

Awang Sulong, Mohd Izwan and Mastapa, Mohammad Asyraf (2017) Keretapi Tanah Melayu Berhad (KTMB) / Mohd Izwan Awang Sulong and Mohammad Asyraf Mastapa. [Entrepreneurship Project] (Unpublished)

Abstract

• Case study on KTM Komuter Customer Service at Rawang Railway Station
• Vending machine is not well functioning.
• Lack of frontliner staffs to help
• Long queue to buy token and top up for KTM Komuter link card
• Only one 'touch n go' machine available at the KTM Komuter station

Metadata

Item Type:	Entrepreneurship Project
Creators:	Creators Email / ID Num. Awang Sulong, Mohd Izwan 2013616048 Mastapa, Mohammad Asyraf 2014223338
Contributors:	Contribution Name Email / ID Num. Thesis advisor Zainal Abidin, Zanariah UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > Industry > Small and medium-sized business. History H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Planning. Business planning. Strategic planning H Social Sciences > HF Commerce > Marketing
Divisions:	Universiti Teknologi MARA, Shah Alam > Faculty of Business and Management
Keywords:	komuter, keretapi tanah melayu, services
Date:	December 2017
URI:	https://ir.uitm.edu.my/id/eprint/50940