Optimization of waiting line in food andbeverage industry service counter using queing theory and simulation / Faiz Najmi Abu Jamil, Muhammad Amirul Adham Nuzilan and Aswandy Mohammad Rasyid

Abu Jamil, Faiz Najmi and Nuzilan, Muhammad Amirul Adham and Mohammad Rasyid, Aswandy (2018) Optimization of waiting line in food andbeverage industry service counter using queing theory and simulation / Faiz Najmi Abu Jamil, Muhammad Amirul Adham Nuzilan and Aswandy Mohammad Rasyid. [Student Project] (Unpublished)

Abstract

The concept of queues is familiar with most of people and it exist all around us in daily live. In this study. queuing system is successfully being used to improve waiting line of a customers. Starbucks was chosen because there was a problem at their queue. customer had to wait longer in waiting time . So, the main purpose of this paper is to reduce waiting time of a customer for being serve<l and also to optimize the n11mber of service facilities that should be served. The data collected from Starbucks. :Nilai has been analyze in terms of arrival time. service time. utilization rate and waiting time using Arena software with single channel single phase and single channel multiple phase. After the enhancement. its found that the average waiting time in the queue for counter 1 and counter 2 are decreasing from 6.8563 minutes to 2.5005 minutes and 6.8188 minutes to 4. 7502 minutes.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Abu Jamil, Faiz Najmi
UNSPECIFIED
Nuzilan, Muhammad Amirul Adham
UNSPECIFIED
Mohammad Rasyid, Aswandy
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Amit, Norani
UNSPECIFIED
Subjects: Q Science > QA Mathematics > Mathematical statistics. Probabilities
Q Science > QA Mathematics > Mathematical statistics. Probabilities > Data processing
Q Science > QA Mathematics > Analysis
Q Science > QA Mathematics > Analysis > Analytical methods used in the solution of physical problems
Divisions: Universiti Teknologi MARA, Negeri Sembilan > Seremban Campus > Faculty of Computer and Mathematical Sciences
Programme: Bachelor of Science (Hons.) Mathematics
Keywords: Optimization, waiting line, food and beverage industry, service counter, queing theory, simulation
Date: 2018
URI: https://ir.uitm.edu.my/id/eprint/50551
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