The occupant’s satisfaction on quality work of service providers appointed by management corporation / Nurul Ashikin Mat Sori and Siti Nadiah Mhd Ali

Mat Sori, Nurul Ashikin and Mhd Ali, Siti Nadiah (2018) The occupant’s satisfaction on quality work of service providers appointed by management corporation / Nurul Ashikin Mat Sori and Siti Nadiah Mhd Ali. In: 3rd Undergraduate Seminar on Built Environment and Technology 2018 (USBET2018), September 2018, Universiti Teknologi Mara Perak Branch.

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Abstract

It is important to know the level of the occupant’s satisfaction with quality of work from service provider as it is related to the occupant’s comfort with the services provided by the apartment. The quality of work from service providers can determine the satisfaction of an occupant. The objective of this research is to rank the level of satisfaction towards the services provided by the service providers and to determine the level of the occupant’s satisfaction with quality of work from service providers appointed by the Management Corporation. This research uses the quantitative method and data have been collected by using questionnaires in order to achieve the objectives of the research. The questionnaires were distributed among the occupants of D’ Perdana Apartment Sri Cemerlang Kota Bharu Kelantan. Data was
analyzed using Statistical Package for Social Sciences (SPSS) and Microsoft Excel to know the results. At the end of the research, the result shows the satisfaction level of the occupants on quality of work of the service providers is good. The occupants live comfortably and get good quality of service at the apartment. The service providers have to ensure the occupants are always satisfied with their service and
fulfill the needs of occupants related to the service.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email
Mat Sori, Nurul Ashikin
ashikinck95@gmail.com
Mhd Ali, Siti Nadiah
nadiah16phd@gmail.com
Subjects: H Social Sciences > HD Industries. Land use. Labor > Corporations > Corporate organization. Corporate governance
H Social Sciences > HD Industries. Land use. Labor > Corporations > Corporate organization. Corporate governance > Malaysia
H Social Sciences > HD Industries. Land use. Labor > Corporations > Public utilities. Public service commissions. Public service corporations
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement > Malaysia
Divisions: Universiti Teknologi MARA, Perak > Seri Iskandar Campus
Event Title: 3rd Undergraduate Seminar on Built Environment and Technology 2018 (USBET2018)
Event Dates: September 2018
Page Range: pp. 232-239
Official URL: https://icrp2018.wixsite.com/icrp18
Item ID: 47571
Uncontrolled Keywords: Strata building, Management corporation, Service providers, Building services, Satisfaction
URI: https://ir.uitm.edu.my/id/eprint/47571

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47571

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