Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]

Dol @ Don, Aida Junina and Rosana, Mazarina and Rakawi Sahari, Zainuri (2013) Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]. [Student Project] (Unpublished)

Abstract

The purpose of this research is mainly intended to identify critical success factors of service quality in Higher Education Industry particularly in Technology College
Sarawak. Firstly, this research specifically aims to determine critical success factors of service quality and the relative importance, secondly, to assess the overall level of
service quality and its relationship with customer's satisfaction and thirdly, to propose comprehensive action plan in improving service delivery. Currently, Technology
College Sarawak has made concerted effort to enhance their service quality and organizational performance to meet the needs and wants of their customers. I

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Dol @ Don, Aida Junina 2011811634 Rosana, Mazarina 2011635172 Rakawi Sahari, Zainuri 2011480222
Subjects:	L Education > LB Theory and practice of education L Education > LB Theory and practice of education > Higher Education L Education > LG Individual institutions L Education > LG Individual institutions > Asia > Malaysia
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme:	Master of Business Administration
Keywords:	Technology College Sarawak , service quality , higher education
Date:	July 2013
URI:	https://ir.uitm.edu.my/id/eprint/47184