Training evaluation: A case study of the behavioral change on the job performance of the support staff of The State Civil Service (SSDP Module 3 - Effective Communication Skills) / Senian Malie … [et al.]

The primary objectives of this study are to find out whether there are any behavioral changes in the participants after they have attended the training, and whether the behavioral changes (if any) are in any way influenced by the demographic characteristics. Towards that end, a survey methodology was chosen for this study. According to Babbie (cited in Edward, 1997), a survey is a way of obtaining self-reported information about the attitudes, beliefs, opinions, perceptions, behaviours, and other characteristics of a population.