The customer perception of Ar-Rahnu, islamic pawn system by Bank Rakyat in Kuching, Samarahan and Serian, Sarawak / Norshahriman Nordin ... [et al.]

Bank Rakyat is one of the leading finance institutions in Malaysia that operate fully Islamic Banking Practice under Syari’ah Laws and monitored by Bank Negara Malaysia through compliance of DFIA. It is a Largest Islamic Cooperative Bank in Malaysia. The organization is well-established cooperative banks standing among of successful and gigantic financial service and product providers in Malaysia.In 2008, global economic environment arising from the financial crisis in the United States which has its contagion effects in Europe and Asia. The global economic crisis has created a significant impact to most Asian business and most importantly our own country which has been badly affected but the bank successfully to improve their performance in terms of total factor productivity along the crisis. The bold and courageous decision by the management to meet the demands of members and customers in a full-fledged Islamic bank has placed Bank Rakyat where it is today - a Bank that is able to stand on its own feet while providing a multitude of products and services and various facilities to customers.