Student experience and satisfaction : Case study on service quality of HEP counter service in UiTM Campus 2 Samarahan / Nuur Arif Sulaiman

Sulaiman, Nuur Arif (2015) Student experience and satisfaction : Case study on service quality of HEP counter service in UiTM Campus 2 Samarahan / Nuur Arif Sulaiman. [Student Project] (Unpublished)

Abstract

This study aims to examine student experience and satisfaction towards service quality of HEP counter service in UiTM Campus 2 Samarahan. Counter service is the main functions to communicate and face with the student wants from the service provided by HEP Campus 2. Therefore, counter service of HEP have to strive to deliver to their student not only the product or service, but also ‘quality’ and ‘satisfaction’ to align with their objectives as a whole. Just like HEP’s Customer Charter “ we are commited and promised to try to provide quality service and ensure customer receive the good service efficient and effective”

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Item Type: Student Project
Creators:
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Sulaiman, Nuur Arif
2012696354
Subjects: L Education > LG Individual institutions
L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA > Sarawak
L Education > LG Individual institutions > Asia > Malaysia > Universiti Teknologi MARA
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration with Honours (Marketing)
Date: June 2015
URI: https://ir.uitm.edu.my/id/eprint/43074
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