Factors affecting the usage of Library e-services in the aftermath of COVID-19 Pandemic / Nurfatihah S Baharuddin and Mohamad Rahimi Mohamad Rosman

S Baharuddin, Nurfatihah and Mohamad Rosman, Mohamad Rahimi (2020) Factors affecting the usage of Library e-services in the aftermath of COVID-19 Pandemic / Nurfatihah S Baharuddin and Mohamad Rahimi Mohamad Rosman. Academic Journal of Business and Social Sciences (AJoBSS), 4 (1). pp. 1-14. ISSN 2590-440X

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Abstract

The emergence of pandemic disease caused havoc throughout the countries. A disease like no other before, Novel Coronavirus 2019 (COVID-19) has affected most of the countries in the world, regardless of the nation's reputation. The danger of deadly infection has caused many governments to lockdown their countries, limiting access and freedom of movement. Malaysia, as well, is affected by this deadly predator. The government of Malaysia has announced the movement control order (MCO) to break the chain of spread. The order caused many service providers to reshape and transforms their service delivery. Libraries are one of the service providers that are affected by this movement control order. Thus, libraries have shifted their operation towards the e-services, in which users can access the library from the comfort of their own house. However, little is known regarding the factors affecting the usage of library e-services in the context of a pandemic. Thus, this study aims to investigate the factors affecting the usage of library e-services in the aftermath of COVID-19 pandemic. A quantitative study was conducted; a total of 192 responses were recorded and analyzed. Findings show that six out of seven hypotheses were accepted. The result shows that information quality and responsiveness are significant predictors of the usage of library e-services, while perceived barriers did not have a significant relationship with the usage of e-services.

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Item Type: Article
Creators:
Creators
Email
S Baharuddin, Nurfatihah
nurfatihahs@uitm.edu.my
Mohamad Rosman, Mohamad Rahimi
UNSPECIFIED
Subjects: Z Bibliography. Library Science. Information Resources (General) > ZA Information resources (General) > Information services. Information centers
Z Bibliography. Library Science. Information Resources (General) > Information in specific formats or media > Electronic information resources
Z Bibliography. Library Science. Information Resources (General) > ZA Information resources (General) > Digital libraries
Divisions: Universiti Teknologi MARA, Melaka > Alor Gajah Campus
Journal or Publication Title: Academic Journal of Business and Social Sciences (AJoBSS)
UiTM Journal Collections: UiTM Journal > Academic Journal of Business and Social Sciences (AJoBSS)
ISSN: 2590-440X
Volume: 4
Number: 1
Page Range: pp. 1-14
Official URL: http://myjms.mohe.gov.my/index.php/AJoBSS/index
Item ID: 42534
Uncontrolled Keywords: Digital Library; e-Services; Usage; Perceived barriers
URI: https://ir.uitm.edu.my/id/eprint/42534

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42534

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