System and information quality an enabler for assessing ERP impacts on the public sector: the case of ePBT in Malaysian local authorities / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol and Hawa Ahmad@Mutalib

Mohd Farid Fernandez, Dahlia Fernandez and Zainol, Zaini and Ahmad@Mutalib, Hawa (2019) System and information quality an enabler for assessing ERP impacts on the public sector: the case of ePBT in Malaysian local authorities / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol and Hawa Ahmad@Mutalib. Insight Journal : International, Refereed, Open Access, Online Journal, 5 (9). pp. 74-81. ISSN 2600-8564

Abstract

The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean
Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, internal business, and innovation and learning. This study presents evidence gathered from a questionnaire survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data was collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It was also found that information quality is positively related and significant in the customer perspective, and positively related but not significant in financial, internal business, and innovation and learning perspective in Malaysia. The results also ascertained that the implementation of the ERP system in LAs organisations leads to improved performance, proving the suitability of the system vis-à-vis the public sector. The results are expected to encourage other public sector units to adopt a similar strategy in order to gain benefits similar to those enjoyed by LAs.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Mohd Farid Fernandez, Dahlia Fernandez
UNSPECIFIED
Zainol, Zaini
UNSPECIFIED
Ahmad@Mutalib, Hawa
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Chief Editor
Zainon, Assoc. Prof Dr. Saunah
UNSPECIFIED
Editor
Raja Ahmad, Assoc. Prof Dr. Raja Adzrin
UNSPECIFIED
Editor
Soo, Assoc. Prof. Dr. Carolyn Kum Yoke
UNSPECIFIED
Editor
Kadri, Assoc. Prof. Dr Mohd Halim
UNSPECIFIED
Editor
Ismail, Dr. Noriah
UNSPECIFIED
Editor
Mohd Ariff Albakri, Associate Professor Dr. Intan Safinas
UNSPECIFIED
Editor
Khairani, Dr. Noor Sufiawati
UNSPECIFIED
Editor
Othman, Dr. Akmal Aini
UNSPECIFIED
Editor
Ismail, Dr. Norashikin
UNSPECIFIED
Editor
Ahmad, Associate Professor Dr. Syahrul Ahmar
UNSPECIFIED
Editor
Misman, Dr. Faridah Najuna
UNSPECIFIED
Editor
Shamsuddin, Associate Professor Dr. Amanuddin
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management
H Social Sciences > HF Commerce > Personnel management. Employment management
Divisions: Universiti Teknologi MARA, Johor > Segamat Campus
Journal or Publication Title: Insight Journal : International, Refereed, Open Access, Online Journal
UiTM Journal Collections: UiTM Journal > INSIGHT Journal (IJ)
ISSN: 2600-8564
Volume: 5
Number: 9
Page Range: pp. 74-81
Related URLs:
Keywords: Enterprise Resource Planning; ERP; public sector; local authorities; system quality; information quality; financial; customer improvement; UiTM Cawangan Johor
Date: 2019
URI: https://ir.uitm.edu.my/id/eprint/42284
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