The comparative study before and after the privatization of Agro Bank / Sakinah Abd Raffar

Bank Pertanian Malaysia (BPM) is a statutory body established in 1969 under the parliament Act 1969. On 8 April 2008, Bank Pertanian Malaysia changed its name to Agro Bank Malaysia. Bank Pertanian Malaysia Berhad
now know as a Agrobank. The Agrobank objective are to advocate sound agricultural development in Malaysia, to coordinate and supervise the granting of credits from public funds for agricultural purposes. Then, to provide loan,advances and credit facilities for agricultural development and agricultural based business. Maintenance of deposits, predominantly in the agricultural sector and to this end, the acceptance of savings and time deposits and to enhance the well-being of the agricultural community. The aim to study this topic actually to know the improvement financial performance towards Agro bank before and after privatization. There include
three factor that influence the dependent variable like customer satisfaction, employees attitude and promotion. The research has been conduct in Jerteh
area. The questionnaires for this project were collected from customers only 100 questionnaires. The data collected was then tested on the cross tabulation and coefficient of correlation to know whether exist any differences
between before and after the privatization and to identify whether there have any relationship between the independent variables ( customer satisfaction,
employees attitude and promotion ) and dependent variable ( financial performance ).