Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.]

Azer, Ilyani and Mohamad, Siti Aishah and Ramli, Nurul Najwatul Huda and Ahmad Zaidi, Nurul Adilah (2013) Dealing with conflict at the workplace by adopting blake and mouton strategies / Ilyani Azer … [et al.]. In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

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Abstract

Conflict is an opposing interaction that interferes with the aims of another party (Almost, 2005). Singleton et
at. (2011) stated; conflict is functional when the results are positive and people with dissent ideas intend
their disagreement to have positive results. Blake and Mouton (1964) classified the five methods in managing
interpersonal conflicts which is forcing, withdrawing, smoothing, compromising, and problem solving. In
order to minimize the conflicts at workplace, the most suitable conflicts resolution will be the best techniques
to face the situation. This has been conducted on a sample of 30 employees from Bank Simpanan Nasional
(BSN) and Malayan Banking Berhad (Maybank) in Kuala Lumpur. The data obtained by the survey method
with the measurement of 5 point Likert Scale and analyzed by several statistical method that was descriptive,
frequency, compute variable and independent-sample test. The problem solving method had been chose by
the employees in selecting their way of dealing the conflict.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email
Azer, Ilyani
Ilyani_azer@pahang.uitm.edu.my
Mohamad, Siti Aishah
sitia@pahang.uitm.edu.my
Ramli, Nurul Najwatul Huda
UNSPECIFIED
Ahmad Zaidi, Nurul Adilah
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Problem solving
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Industrial productivity
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus
Event Title: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013
Event Dates: 28-29 Oktober 2013
Page Range: pp. 26-30
Item ID: 40667
Uncontrolled Keywords: Conflict resolution, Forcing, Withdrawing, Smoothing, Compromising, Problem solving
URI: https://ir.uitm.edu.my/id/eprint/40667

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40667

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