Turnover intentions of hotel managers: investigating the influence of organizational justice, psychological contract violation, and affective commitment / Siti Zuraini Ramley Alan

Ramley Alan, Siti Zuraini (2008) Turnover intentions of hotel managers: investigating the influence of organizational justice, psychological contract violation, and affective commitment / Siti Zuraini Ramley Alan. Masters thesis, Universiti Teknologi MARA (UiTM).


The issue of attracting and retaining managers for the survival of service-oriented firms particularly the Malaysian hotels has become critical. This is further exacerbated as many hotel managers nowadays are keen to voluntarily quit or changing jobs within the industry, seeking higher salaries, flexible working hours, and improved career prospects. As a result, the excessive turnover rate among managers is considered dysfunctional and detrimental to the industry globally. Although the phenomenon of turnover behavior happens in the real world of hotel business and has become a central focus among researchers, a study of the predictors of managers' affective attitudes and behavioral intentions is still lacking particularly in the Malaysian context. In relation to the above argument, this study investigates the relationships between organizational justice (OJ), psychological contract violation (PCV), affective commitment (AC), and turnover intentions (TI). The determinant of beliefs-attitudes-behavioral intentions in the Theory Reasoned Action by Fishbein and Ajzen (1967) is used as grounded theory for this study. Samples comprised 254 lower and middle-level managers from medium-sized hotels (3 and 4-star) in the Klang Valley and were obtained through a mail survey questionnaire. Organizational justice was measured using the three-dimensional measures of distributive justice (DJ), procedural justice (PJ), and interactional justice (IJ). Meanwhile, the psychological contract violation was measured on a four dimensional measure: autonomy and control (A&C), organizational rewards (ORW), organizational benefits (OB), and growth and development (GD). Turnover intentions (TI) and affective commitment (AC) were measured using a five and nine item scale respectively. Prior to hypotheses testing, a confirmatory factor analysis (CFA) was initially undertaken for the study variables using covariance matrix as input to test (confirm) the pre-specified relationship and to evaluate the distinctiveness of the measures used in this study. The research hypotheses were next tested using hierarchical multiple regression analyses. The regression results revealed that: (1) organizational justice (DJ, PJ, and IJ) and psychological contract violation (A&C, ORW, and OB) were significantly related to turnover intentions, (2) both organizational justice (DJ and IJ) and psychological contract violation (A&C, ORW, and GD) were also found to have a significant relationship with affective commitment, (3) affective commitment was significantly and negatively related to turnover intentions, and (4) affective commitment mediates the organizational justice (DJ) and turnover intentions relationship as well as the psychological contract violation (A&C) and turnover intentions relationship.


Item Type: Thesis (Masters)
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Ramley Alan, Siti Zuraini
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Thesis advisor
Md. Radzi, Salleh
Subjects: H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Labor policy. Labor and the state
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Hotel and Tourism Management
Programme: Master in Science Hotel Management
Keywords: hotel, psychological,
Date: 2008
URI: https://ir.uitm.edu.my/id/eprint/40412
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