Characteristic of customer committed fraud: case study of Maybank housing loan application / Ahmad Firdauz Ab Rani

Based on 2011 Mortgage Fraud Trends Report by CoreLogic Fraud Trends and Index, in 2010, Mortgage lenders continued to crack down on mortgage fraud by scrutinizing red flags on risky applications and implementing new process into their underwriting function to detect fraudulent loans prior to funding. As a result of these efforts, mortgage fraud risk remained relatively flat in 2010 measured by both total volume and percentage of origination. Mortgage fraud, however, is a constantly moving target as fraudsters change their practices to take advantage of loop holes in the lender‘s fraud prevention programs. Most of the financial institutions who act as the mortgage lenders do the analysis of the changes in me mortgage market and fraudsters’ behaviour patterns to understand the criteria of the fraudulent application. Making a Fraud Alert system more effective is an ongoing challenge. The main issues are to understand the fraudsters‘ behaviour and how financial institutions can use those criteria to interact with fraud alert system. The study examines the criteria that committed by customer that committed fraud. The data of fraud cases use for this study was collected from Incident Management Data Collection (IMDC) of the bank. The results of the study suggest the factors identified will contribute towards the enhancement on Sofi Fraud Rules in the bank and stimulate the efficiency and effectiveness of the fraud alert system.