Chenang Pool Villa Food Service System (CPVFSS) / Marcella Onn

Chenang Pool Villa Food Service System (CPVFSS) is an internal web-based system that was developed to aid Chenang Pool Villa in managing their guests’ food orders. It was designed to facilitate the food management process for ease of use by guests and to prevent issues like mixing up of orders, which risks bad reviews. CPVFSS can be used by four types of users, including (i) guests of the resort, (ii) cafe staff members, (iii) front office staff members and (iv) the manager of Chenang Pool Villa. In this project, the Adapted Waterfall Model was chosen to develop CPVFSS. The developed system was based on Customer Relationship Management (CRM) theory, and focused on operation CRM customer service automation. CPVFSS was tested using a set of test plan and evaluated by three experts and 30 users. Evaluation questions for experts and questionnaire for users consisted of six constructs which were ease of use, satisfaction, efficiency, consistency, user interface and usability. Result showed that usability construct had the highest mean among the other constructs, which was 4.50 (SD=0.630). The result also showed that it was highly usable for the users to use this system. For further benefit of guests, it is highly recommended that CPVFSS be enhanced by upgrading the system into a mobile version in the future.