Mobile banking (M-ringgit) usage to streamline loan repayment system of Islamic microfinancing in understanding financial and social performances. A case study of Amanah Ikhtiar Malaysia / Afifa Malina Amran

Mobile banking usage has become a significant research area and many researchers have studied and proposed theories and models in studying mobile banking acceptance. Mobile banking has the ability to offer diverse sets of delivery channels inclusive of providing financial services to the poor in remote areas. An Islamic Microfinance Institution like Amanah Ikhtiar Malaysia (AIM) is a government backed organization where their establishment is to reduce the challenge of poverty. Large amount of soft loans received from the government for the purpose of financing small-scale business system of the poor, is expected to be distributed to the poor households all throughout Malaysia with justice and fairness. Therefore, this research aims to study the application of technology called mobile banking in streamlining the AIM loan repayment system in safeguarding and managing the fund allocated, and at the same time to prevent fraud and negligence. AIM is using the TAP Mobile Banking-i by Bank Islam Malaysia Berhad, which has been named as M-Ringgit in monitoring its Islamic microfinance loan using the group lending method. The thesis uses the qualitative case study research methods to understand M-Ringgit system to streamline the AIM loan repayment system. Hence the Marketspace Component Theory has been applied in explaining AIM MRinggit usage. This study also intends to prove that solely depending on M-Ringgit usage has yet to promise AIM the success of understanding its financial and social performances. These performances may be achieved with the application of Shari'ah Foundation for Accountants in improving the efficiency of AIM's financial services.