Relationship between organizational citizenship behaviour and organizational commitment at Department of Statistics Malaysia, Sarawak / Firdaus Bin Hasimi

Hasimi, Firdaus (2017) Relationship between organizational citizenship behaviour and organizational commitment at Department of Statistics Malaysia, Sarawak / Firdaus Bin Hasimi. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

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Abstract

The main objective of this study is to determine the relationships between organizational citizenship behaviour and organizational commitment at Department of Statistics Malaysia, Sarawak. Census population was used in this quantitative research. For the purpose of the study, the conceptual framework have been constructed. The independent variable using the dimensions of Organizational Citizenship Behaviour (Civic Virtue, Conscientiousness, Altruism, Courtesy and Sportsmanship) by Organ (1988) and dependent variable of Organizational Commitment of three components (Affective Commitment, Continuance Commitment and Normative Commitment) based on Meyer and Allen (1991) concept. The data have been collected through sets of cross-sectional questionnaire which answered by 150 respondents who are employees in Department of Statistics Malaysia, Sarawak. The result of this study reveals that the level of organizational citizenship behaviour and organizational commitment is high. Findings also show that there are relationship between dimensions of organizational citizenship behaviour (civic virtue, conscientiousness, altruism, courtesy and sportsmanship) and organizational commitment based on correlation analysis. The study also concludes that civic virtue and altruism of dimension of organizational citizenship behaviour were the main factor that influences organizational commitment. Another finding on the Demographic (Gender, Length of Service and Educational Level) has no significant difference on organizational commitment. Implications on limitation and future research, and recommendation on policy, knowledge and practice are also discussed.

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Item Type: Thesis (Masters)
Creators:
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Hasimi, Firdaus
UNSPECIFIED
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational behavior. Corporate culture
H Social Sciences > HM Sociology > Social psychology
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan II Campus > Faculty of Administrative Science and Policy Studies
Programme: Executive Master of Administrative Science
Item ID: 36929
Uncontrolled Keywords: Organizational Citizenship Behaviour, Civic Virtue, Conscientiousness, Altruism, Courtesy, Sportsmanship, Organizational Commitment, Affective Commitment, Continuance Commitment, Normative Commitment, Demographic, Gender, Length of Service and Educational Level.
URI: https://ir.uitm.edu.my/id/eprint/36929

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