The influence of internship determinants on hospitality undergraduates’ satisfaction level: A case of public universities in Malaysia / Syafinaz Ruslan … [et al.]

Ruslan, Syafinaz and Mohamad, Siti Fatimah and Juhari, Nurul Hanisah and Abdul Karim, Muhammad Shahrim (2019) The influence of internship determinants on hospitality undergraduates’ satisfaction level: A case of public universities in Malaysia / Syafinaz Ruslan … [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 7 (3). pp. 1-14. ISSN 1985-8914 ; 2590-3837

Download

[thumbnail of 32325.pdf] Text
32325.pdf

Download (382kB)
Official URL: https://www.jthca.org/

Abstract

Being a university undergraduate no longer guarantees job placement. Previous literature has proven that the work experiences of an internship program make a significant impact on students' career choices as it provides students with realistic expectations of their future careers. Students who have undergone their internship program agree that internship satisfaction would have a strong influence on their career intentions. Although several studies emphasized on student internship experiences and career intention, there is a lack of empirical research that has been carried out on the relationship between internship determinants and internship satisfaction, particularly within the hospitality context. Therefore, this present study aims to examine the factors associated with internship satisfaction. There are three factors identified as the determinants of the internship satisfaction, namely job characteristics, organizational environment, and contextual factors. A quantitative research method involving 302 hospitality undergraduates from seven public universities that offer Bachelor in Hospitality and Food Service courses in Malaysia had been conducted. Findings from the three independent variables (job characteristics, organizational environment, and contextual factors) show that the organizational environment has the highest impact on internship satisfaction (beta = .480), followed by job characteristics (beta = .366), and contextual factors (beta = .113).

Metadata

Item Type: Article
Creators:
Creators
Email
Ruslan, Syafinaz
UNSPECIFIED
Mohamad, Siti Fatimah
UNSPECIFIED
Juhari, Nurul Hanisah
UNSPECIFIED
Abdul Karim, Muhammad Shahrim
UNSPECIFIED
Subjects: L Education > LC Special aspects of education > Types of education > Professional education
L Education > LC Special aspects of education > Types of education > Professional education > Interns. Internship programs
L Education > LC Special aspects of education > Types of education > Professional education > Practicums
L Education > LC Special aspects of education > Types of education > Professional education > Practicums > Malaysia
L Education > LC Special aspects of education > Types of education
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 7
Number: 3
Page Range: pp. 1-14
Official URL: https://www.jthca.org/
Item ID: 32325
Uncontrolled Keywords: Contextual Factors, Food Service, Hospitality, Internship Satisfaction, Job Characteristics, Organizational Environment.
URI: https://ir.uitm.edu.my/id/eprint/32325

ID Number

32325

Indexing


View in Google Scholar

Edit Item
Edit Item