Leisure involvement and service-oriented behaviour among frontline SME employees / Adila Sosianika, Tintin Suhaeni and Dwi Suhartanto.

Sosianika, Adila and Suhaeni, Tintin and Suhartanto, Dwi (2020) Leisure involvement and service-oriented behaviour among frontline SME employees / Adila Sosianika, Tintin Suhaeni and Dwi Suhartanto. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-10. ISSN 1985-8914 ; 2590-3837

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Abstract

Literature suggest the importance of employee leisure involvement towards their service performance. However, empirical investigation assessing the link between employee leisure involvements in predicting employee service-oriented behavior remains scarce. This study inspects the influence of employees’ leisure involvement on their service-oriented behavior. A sample of 451 SME (Small-Medium Enterprise) employees were collected in Bandung, Indonesia. The proposed model was tested using variance-based SEM (PLS). Out of the three dimensions of leisure involvement, only attraction and centrality were found to be a significant predictor for employees’ service-oriented behavior. The dimension of self-expression is not significant in predicting service-oriented behavior. These findings are coherent with sociology studies where a type of employees known as “seekers” prioritizes leisure in their work-related decisions. Conceptual and practical significance of the study is also provided. This study reveals that highly leisure-involved frontline employees are inclined to be satisfied with their life, enabling them to deliver a high service performance.

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Item Type: Article
Creators:
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Sosianika, Adila
UNSPECIFIED
Suhaeni, Tintin
UNSPECIFIED
Suhartanto, Dwi
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Small business. Medium-sized business
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 12
Number: 1
Page Range: pp. 1-10
Official URL: https://www.jthca.org/
Item ID: 32307
Uncontrolled Keywords: Frontline employee, SME, leisure involvement, service-oriented behavior
URI: https://ir.uitm.edu.my/id/eprint/32307

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32307

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