The relationship between employee benefits and job satisfaction among employees in hotel industry at Jerantut Pahang Darul Makmur / Nurliyana Natasya Nordin

The purpose of this research paper was to investigate the relationship between
employee benefits and job satisfaction among employees in hotel industry at Jerantut,
Pahang Darul Makmur. This study used disproportionate stratified random sampling
technique and the response rate was 90%. SPSS V-20 was used to analyze the
questionnaire in order to determine the result. The questionnaire was adopted from
Robles (2018). Most of the respondents in this study were female workers aged
between 20 - 30 years old. The findings showed that many of the respondents were
single and the range of salary is between RM1,000 - RM2,000. The findings also
showed that there was a significant but weak relationship between employee benefits
and job satisfaction (r=0.37). Moreover, the relationship between pension funds and
job satisfaction was also significant but considered as weak (r=0.31). The findings
also highlighted that the relationship between work-life balance and job satisfaction
was significant but weak (r=0.35). Generally, the employees agreed that they need
pension beside salary as their long term benefits (M=3.75, SD= 1.05). Respondents
also can balance their life between work and family life (M=3.87, SD=0.79). It is
recommended that the top management provide better reward, sick leave and quality
work hour for employees. Future researcher should not only focus in hotel industry at
Jerantut, Pahang Darul Makmur but Malaysia as a whole and choose other method to
collect data such as interview session in order to gain result that is more
comprehensive.