Improving academic advisor and student engagement via development of an integrated mentoring system / Muhammad Afiq Mohd Azmin ...[et al.]

The purpose of this study is to develop a web-based information system for managing
interaction between an Academic Advisor (Mentor) and students (Mentees) in the context of
Malaysian higher education institutions. A preliminary study was conducted at the Faculty of
Information Management, University Teknologi MARA, Cawangan Kelantan. The prototype of the
system is developed based on Rapid Application Development (RAD) methodology. This study
addressed three problems; (1) lack of platform to manage interaction between lecturer and students,
(2) lack of tools to effectively measure the level of student’s satisfaction and welfare, and (3) lack of
tools to effectively measure the level of Academic Advisor engagement with their mentees. To solve
the research problems, a study was conducted in three phases; (1) review of previous literature, (2)
prototype development of iMAMS, and (3) empirical study to measure user satisfaction towards
iMAMS. As a result, this study introduces novel ideas of CPS Score, SWi Score, and STCC Code.
The prototype of iMAMS is protected under Copyright Act 1987 and can be commercialized as a
software product and mobile application. Potential clients are universities, schools, NGOs, and
government agencies. The prototype of iMAMS can be downloaded from Google PlayStore and also
accessible via http://imams.uitmapps.com/v2018