Abstract
Computer mediated communication tools such as e-mail, instant messaging and social media has become common tools used to deliver messages to get prompt responses. It is an opportunity for organizations to use and fully utilise the functions of e-mail, instant messaging and social network to improve work performance. This study was conducted at one of the public service departments in Malaysia with 132 number of questionnaires distributed. The data was analysed using multiple regression. Findings showed that there is significant relationship between the use of instant messaging and social network with performance, whereas the results for the use of e-mail showed otherwise. This paper provides a better knowledge and information on how to increase the work performance
of employees through the use of instant messaging and social network. The findings may also contribute to the existing literature.
Metadata
Item Type: | Article |
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Creators: | Creators Email / ID Num. Iskandar, Ainaa Idayu UNSPECIFIED Ahmad Fadhly, Arham UNSPECIFIED Shohaime, Najiah UNSPECIFIED |
Subjects: | H Social Sciences > HE Transportation and Communications > Electronic mail systems |
Divisions: | Universiti Teknologi MARA, Negeri Sembilan > Kuala Pilah Campus |
Journal or Publication Title: | Journal of Academia |
UiTM Journal Collections: | UiTM Journal > Journal of Academia (JoA) |
ISSN: | 2289-6368 |
Volume: | 5 |
Number: | 1 |
Page Range: | pp. 127-136 |
Keywords: | work performance, instant messaging, social media, e-mail |
Date: | 2017 |
URI: | https://ir.uitm.edu.my/id/eprint/29475 |