Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.]

Buliah, Anis Liyana and Azmi, Azila and Aminudin, Norliza and Abdullah, Dahlan and Mohd Asri, Dian Aszyanti Atirah (2018) Tourists’ Shopping Expectation, Perceived Value and Shopping Satisfaction in Malaysia / Anis Liyana Buliah ... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-12. ISSN 1985-8914 ; 2590-3837

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Abstract

The tourism industry is one of the most important industries to help a country in improving its economy. With the arrival of every foreign tourist, a country’s total receipts will simultaneously increase due to a tourist’s needs and want which are translated through the spreading of various economic activities. Among favorite economic activities during vacation is shopping. This study will explore the relationship between shopping expectation and perceived value, the relationship between shopping expectation, perceived value and disconfirmation, the relationship between perceived value, disconfirmation and shopping satisfaction and, the relationship between disconfirmation and shopping satisfaction. The Expectation-Confirmation Theory (ECT) involves three main antecedents which are the expectation, disconfirmation and perceived performance. For this study, ECT was used to formulate a proposed model for this study which will enhance Malaysia’s position as a shopping hub.

Metadata

Item Type: Article
Creators:
Creators
Email
Buliah, Anis Liyana
UNSPECIFIED
Azmi, Azila
azila.azmi@ppinang.uitm.edu.my
Aminudin, Norliza
UNSPECIFIED
Abdullah, Dahlan
UNSPECIFIED
Mohd Asri, Dian Aszyanti Atirah
UNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism > Malaysia
Divisions: Universiti Teknologi MARA, Selangor > Dengkil Campus
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 10
Number: 1
Page Range: pp. 1-12
Official URL: https://www.jthca.org/
Item ID: 29255
Uncontrolled Keywords: Shopping tourism, shopping expectations, perceived value, shopping satisfaction, expectation confirmation theory (ECT)
URI: https://ir.uitm.edu.my/id/eprint/29255

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29255

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