Appraising the role of memorable tourism experience between the relationship of destination image and Melaka domestic tourists’ revisit intention / Shakira Izzati Johari and Nor Asmalina Mohd Anuar

Johari, Shakira Izzati and Mohd Anuar, Nor Asmalina (2020) Appraising the role of memorable tourism experience between the relationship of destination image and Melaka domestic tourists’ revisit intention / Shakira Izzati Johari and Nor Asmalina Mohd Anuar. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-22. ISSN 1985-8914 ; 2590-3837

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Abstract

The actual nature of tourism experience is mainly associated with delivering satisfaction to tourists. However, the concept of tourism experience has been continuously developed and is going beyond purveying tourist satisfaction as time passes by. This is in line with the concept of memorable tourism experience that is now gaining traction. Melaka was chosen as setting of the study due to competition from other destinations that have received UNESCO recognition such as Cambodia, Myanmar and Indonesia. As compared to Melaka, these destinations recorded higher growth rate of tourist arrivals. Therefore, it is imperative to understand how Melaka’s image can contribute to positive memorable experience that can increase domestic tourist arrivals. This study seeks to examine the influence of destination image on tourists’ revisit intention with the mediating role of memorable tourism experience. Questionnaires were distributed to domestic tourists in Melaka through the convenient sampling method. This study reveals that both cognitive and affective components of destination image have positively influence domestic tourists’ revisit intention to Melaka. Memorable tourism experience was also found to mediate this relationship. On top of contributing to the body of knowledge, the finding of this study is expected to help destination managers in developing measures to maintain or enrich the image of Melaka.

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Item Type: Article
Creators:
Creators
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Johari, Shakira Izzati
UNSPECIFIED
Mohd Anuar, Nor Asmalina
asmalina1122@gmail.com
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism > Malaysia
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 12
Number: 1
Page Range: pp. 1-22
Official URL: https://www.jthca.org/
Item ID: 29185
Uncontrolled Keywords: Destination image, memorable tourism experience, revisit intention, Melaka, tourism Melaka
URI: https://ir.uitm.edu.my/id/eprint/29185

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29185

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