Personality types, perceived job-related stress and coping strategies among hotel front line employees / Nurshazliza Shaiful Kahar and Hassnah Wee.

Shaiful Kahar, Nurshazliza and Wee, Hassnah (2020) Personality types, perceived job-related stress and coping strategies among hotel front line employees / Nurshazliza Shaiful Kahar and Hassnah Wee. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-14. ISSN 1985-8914 ; 2590-3837

Official URL: https://www.jthca.org/

Abstract

This paper aims to investigate personality types, perceived job-related stress, and coping strategies among hotel front line employees. This study used a survey to investigate demographics and the key variables in the research framework. Data analysis is based on 326 hotel front line employees’ feedback employed at 4-star and 5-star hotels in Selangor. The results revealed that personality types and perceived job-related stress have significant relationship, and coping strategies moderate the relationship between personality types and perceived job-related stress. The outcome of this study perhaps could help hotel managers in establishing efficient stress management in order to care for the organisation and its employees.

Metadata

Item Type: Article
Creators:
CreatorsEmail / ID. Num
Shaiful Kahar, NurshazlizaUNSPECIFIED
Wee, Hassnahhassnah739@uitm.edu.my
Subjects: B Philosophy. Psychology. Religion > BF Psychology
B Philosophy. Psychology. Religion > BF Psychology > Personality
B Philosophy. Psychology. Religion > BF Psychology > Personality > Personality types. Typology
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
Journal: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 12
Number: 1
Page Range: pp. 1-14
Official URL: https://www.jthca.org/
Item ID: 29177
Uncontrolled Keywords: Personality types, job-related stress, coping strategies, hotel industry, front line employees
URI: http://ir.uitm.edu.my/id/eprint/29177

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