A study on the satisfaction towards “Group Hospital and Surgical Insurance” amongst employees of Malaysian Re Berhad / Mohd Faizol Rizal Mohd Rasid

Group Hospital and Surgical Insurance is a policy that is generally designed to cover the cost of private medical treatment, such as the cost of hospitalization and healthcare services. The cost of getting hospitalized due to catastrophic illness can be astronomical and very few of us may be able to absorb the cost out of our own pocket. As such, staff of Malaysian Re Berhad as insured persons, expect to obtain the higher quality of services to attain their important needs .Therefore; the research is conducted to study the level of customers’ satisfaction towards “Group Hospital and Surgical Insurance” amongst employees of Malaysian Re Berhad building. Overall, most of employees agreed that they are neither satisfied nor dissatisfied with the product characteristics provided by the Insurance Company. There are several possible suggestions derived that can improve the product characteristics on the Group and Hospital Surgical Insurance scheme.