The impact of electronic system usage in insurance company / Anies Athirah Awang Mohamad Zaid

In this study, it will analyze the impact that affecting electronic system usage in insurance company at Lonpac Insurance Berhad, Jalan Sultan Sulaiman. The insurance sector in Malaysia has shown rapid growth in recent years. However, the annual report of Lonpac Insurance Berhad that showing the statistic number of policy issued in underwriting department stated that there have a decreasing amount on issuing policy insurance on previous 3 years, from 2012 until 2014.

This research is to identify the impact of electronic system usage in insurance company especially at Lonpac Insurance Berhad, Jalan Sultan Sulaiman. The study will be gather using 50 set of questionnaires as it will distributed at underwriting department at Lonpac Insurance Berhad, Jalan Sultan Sulaiman, Kuala Lumpur. The data will be interpreted using multiple regression analysis
to explain impact included time management, employee behavior, and workforce diversity give affection towards electronic system usage. The most impact that influence the electronic system usage is time management and following by employee behavior and workforce diversity. Overall, there is significant relationship between dependent variable and independent variables. Based on this study, it is good to understanding the impact of electronic system usage at insurance company in Malaysia