The provision of facilities and services for the neighbourhood : A case study of neighbourhood areas in Manjung Perak / Norainah Abdul Rahman

Neighbourhood is a place where the community is attached with the
land use and amenities. The facilities and services are important aspect
to the residents in their neighbourhood. The neighbourhood facilities
and services are based on the planning guidelines were adopted by local
governments. The issue that is often being questioned is the provision
that can meet the residents’ requirements and needs. The aim of this study
is to establish facilities and services evaluation approach. The study has
developed a satisfaction model incorporated with physical and social
factors to establish the evaluation approach. Empirical research has
shown the importance of residents’ evaluating their neighbourhood. The
physical factors are adequacy, amenity condition, distance, accessibility
and maintenance. The social factors are feeling convenient, feeling safe
and feeling comfort. The research design employed the quantitative
approach with qualitative data. The quantitative approach was used to
collect primary data from the residents through a questionnaire survey.
The qualitative data was used to collect both primary and secondary data.
The primary data is from the open-ended questions in the questionnaire
survey and the site inventory survey. The secondary data is from the
local government and agencies related. Three selected neighbourhoods in
Manjung Perak Malaysia are in Seri Manjung, Sitiawan and Lumut. The
evaluation was to measure the level of satisfaction among the residents
on the existing facilities and services in their neighbourhood. The
guidelines used by the local government were also appraised to compare
the compliance of facilities and services provided with the planning
guidelines. There are three key findings of the research...