The adoption of capability maturity model (CMM) in software development and integration organisation in Klang Valley / Ili Bazilah Razmi

What is CMM and why is it important? CMM is the Capability Maturity Model
developed by the Software Engineering Institute (SEI) at Carnegie Mellon
University. It is a model that provides a way to assess the maturity (i.e. strength) of
the processes used by an organization to develop and support its information
systems. Since these processes are the tools by which the organization accomplishes
its work, the higher their quality, the higher the performance of the organization. An
organization that employs processes that comply with a higher CMM level produces
higher quality work products faster, for less cost, and with greater consistency.
However, the adoption of new practices takes time and planning. When
implementing new practices, it is important not to underestimate the effort for the
new behaviors to become common practice within the organization. The research
paper will be looking at the factors influencing the CMM adoption and the benefits it
perceive fiom it. Approximately 100 questionnaires were distributed to the staffs in
those eight organisations names are not disclosed in this research due to
confidentiality reason. A phone interview was also conducted to gain information
personally fix>m the managers. Statistical analysis was carried out on data collected
fix)m 50 completed questionnaires. As of the results, factors influencing the adoption
process of CMM and the benefits it provided for all these eight organisations were
identified.