Abdul Rahim, Anis Nadia and Roslan, Ainaa Khadeeja and Norizan, Muhammad Zikri and Mat Nurudin, Suzei
(2026)
Bridging efficiency and sustainability in local public services: insights from Malaysia.
Bulletin.
Universiti Teknologi MARA, Negeri Sembilan.
Abstract
Rapid urbanization and rising public expectations have pressured Malaysian local governments to adopt sustainable service delivery efficient, equitable, and environmentally responsible public services through digitalization, environmental initiatives, and smart governance (PLANMalaysia, 2021; Ministry of Economy Malaysia, 2025; Khairin Nazry Karim, 2021). However, key operational challenges persist across regions, including manual administrative delays in Putrajaya licensing, illegal waste disposal and low recycling rates in Melaka (Zaini, 2023), and recurring floods driven by delayed drainage maintenance in Shah Alam.
Item Details
| Item Type: | Monograph (Bulletin) |
|---|---|
| Creators: | Creators Email / ID Num. Abdul Rahim, Anis Nadia UNSPECIFIED Roslan, Ainaa Khadeeja UNSPECIFIED Norizan, Muhammad Zikri UNSPECIFIED Mat Nurudin, Suzei UNSPECIFIED |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > Corporations H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class |
| Divisions: | Universiti Teknologi MARA, Negeri Sembilan > Seremban Campus |
| Journal or Publication Title: | Buletin APB Seremban Edisi 16 |
| ISSN: | 2682-7948 |
| Keywords: | Sustainable service delivery, Malaysian local government, public service digitalization, urban environmental challenges |
| Date: | June 2026 |
| URI: | https://ir.uitm.edu.my/id/eprint/144859 |
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