Chawnow: food delivery system

Abdul Talib, Noor Hasnita and Zaidi, Amir Nazhan and Mohamad Zaki, Aniq Mustaqim and Zahir, Muhammad ZulZarif and Napi, Nazhiif (2024) Chawnow: food delivery system. In: International Industrial Revolution 4.0 Exposition : Innovating, Transpiring Dreams. Universiti Teknologi MARA, Kedah, Universiti Teknologi MARA, Kedah, p. 89. ISBN 9789672948711

Official URL: https://sites.google.com/uitm.edu.my/irex2024/home

Abstract

In order to enhance the customer experience, a complete platform is suggested as a solution to shortcomings seen in current food delivery systems. This system is designed with the overarching objective of addressing current challenges while prioritizing user-friendliness, efficiency, and effectiveness. Customers are empowered with seamless navigation through an array of restaurant menus, facilitating informed choices. Payment methods are diversified, accommodating online transactions or cash on delivery for added convenience. Real-time order tracking ensures transparency and peace of mind, while feedback mechanisms enable customers to actively contribute to system refinement. Robust customer support mechanisms are in place to swiftly address any queries or concerns. Admins play a pivotal role in maintaining the integrity and functionality of the platform, overseeing restaurant onboarding, user account management, and ensuring top-notch customer support. Meanwhile, restaurants are provided with tools for menu management, operating hour customization, and delivery coordination, fostering a collaborative ecosystem that promotes efficiency and quality service delivery. By catering to the diverse needs of stakeholders and prioritizing user satisfaction, this proposed food delivery system aims to redefine industry standards and elevate the dining experience for all involved.

Metadata

Item Type: Book Section
Creators:
Creators
Email / ID Num.
Abdul Talib, Noor Hasnita
nhasnita@uitm.edu.my
Zaidi, Amir Nazhan
2022872958@student.uitm.edu.my
Mohamad Zaki, Aniq Mustaqim
2022625482@student.uitm.edu.my
Zahir, Muhammad ZulZarif
2022628186@student.uitm.edu.my,
Napi, Nazhiif
2022290236@student.uitm.edu.my
Contributors:
Contribution
Name
Email / ID Num.
Editor
Mohd Zukhi, Mohd Zhafri
zhafri319@uitm.edu.my
Editor
Zakaria, Shahida Farhan
shahidafarhan@uitm.edu.my
Editor
Shamsuddin, Norin Rahayu
norinrahayu@uitm.edu.my
Subjects: T Technology > T Technology (General) > Technological change
T Technology > T Technology (General) > Technological change > Technological innovations
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Page Range: p. 89
Keywords: Food delivery system, Customer-centric, Seamless experience, Stakeholder collaboration, Continuous improvement
Date: 2024
URI: https://ir.uitm.edu.my/id/eprint/143308
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