Abstract
In order to enhance the customer experience, a complete platform is suggested as a solution to shortcomings seen in current food delivery systems. This system is designed with the overarching objective of addressing current challenges while prioritizing user-friendliness, efficiency, and effectiveness. Customers are empowered with seamless navigation through an array of restaurant menus, facilitating informed choices. Payment methods are diversified, accommodating online transactions or cash on delivery for added convenience. Real-time order tracking ensures transparency and peace of mind, while feedback mechanisms enable customers to actively contribute to system refinement. Robust customer support mechanisms are in place to swiftly address any queries or concerns. Admins play a pivotal role in maintaining the integrity and functionality of the platform, overseeing restaurant onboarding, user account management, and ensuring top-notch customer support. Meanwhile, restaurants are provided with tools for menu management, operating hour customization, and delivery coordination, fostering a collaborative ecosystem that promotes efficiency and quality service delivery. By catering to the diverse needs of stakeholders and prioritizing user satisfaction, this proposed food delivery system aims to redefine industry standards and elevate the dining experience for all involved.
Metadata
| Item Type: | Book Section |
|---|---|
| Creators: | Creators Email / ID Num. Abdul Talib, Noor Hasnita nhasnita@uitm.edu.my Zaidi, Amir Nazhan 2022872958@student.uitm.edu.my Mohamad Zaki, Aniq Mustaqim 2022625482@student.uitm.edu.my Zahir, Muhammad ZulZarif 2022628186@student.uitm.edu.my, Napi, Nazhiif 2022290236@student.uitm.edu.my |
| Contributors: | Contribution Name Email / ID Num. Editor Mohd Zukhi, Mohd Zhafri zhafri319@uitm.edu.my Editor Zakaria, Shahida Farhan shahidafarhan@uitm.edu.my Editor Shamsuddin, Norin Rahayu norinrahayu@uitm.edu.my |
| Subjects: | T Technology > T Technology (General) > Technological change T Technology > T Technology (General) > Technological change > Technological innovations |
| Divisions: | Universiti Teknologi MARA, Kedah > Sg Petani Campus |
| Page Range: | p. 89 |
| Keywords: | Food delivery system, Customer-centric, Seamless experience, Stakeholder collaboration, Continuous improvement |
| Date: | 2024 |
| URI: | https://ir.uitm.edu.my/id/eprint/143308 |
