A study on perception of office support personnel’s attitude towards communication styles, leadership styles and physical facilities at Land And Survery Department, Kuching

For the purpose of this study, communication styles are considered important among the communication factors because of their vital roles in connecting employees and customers and in establishing customer trust and satisfaction (Webster, 2009) whereas a good communication style starts from the communication between employees in an organization. While, leadership styles refer to leader’s attitude which may affect their teams (Crain, 2009). Besides that, physical facilities refer to one of the environmental factors which could influence the employees in the organization (Oyedum, 2011). The purpose of this study is to identify whether communication styles, leadership styles and physical facilities contributes to the office support personnel’s attitude and to identify the major factor that contributes to office support personnel’s attitude at Land and Survey Department, Kuching. A set of questionnaires was developed for the purpose of data collection for the study. A total number of 100 questionnaires distributed to the respondents with a return rate of 78 percent. Statistics Package for Social Science (SPSS) version 18.0 was used to analyze the data. In order to identify major factor that contributes to the office support personnel’s attitude, mean and standard deviation were performed on the data. The researchers recommended that Land and Survey Department, the management and the office support personnel at Land and Survey Department should implement better communication styles and leadership styles as well as to improve physical facilities for their own benefits. Besides, for future research, the study should be expanded to a bigger scale which aims to identify the major factor that contributes to the office support personnel’s attitude from other organization.