The use of computer-mediated communication technology in the workplace: a case of Human Resource Department, Universiti Malaysia Sarawak (UNIMAS)

The scope of this study is to identify the most common types of computer-mediated communication (CMC) technology that are used by administrative staff at the Human Resource (HR) Department, UNIMAS and to identify the purposes of using computermediated communication (CMC) technology by the administrative staff at Human Resource (HR) Department, UNIMAS. This study focuses on the administrative staff of the HR Department, UNIMAS and the total number ofrespondents is 60. A set of questionnaire were distributed among them to get their responds and feedback. The Statistical Package in the Social Science Software (SPSS) vesion 20.0 was used to analyze the data gathered. In general the result of this study showed that the most common types of computer-mediated communication is e-mail and the main purposes of using CMC are to get information and task purposes. In view of that, it is recommended that are the organization need to provide an infrastructure and gives training to those who IT savvy.