Employee retention in Malaysian financial institutions

This study investigates the factors influencing employee retention among sales staff in Malaysian financial institutions, focusing on a local commercial bank. Key factors examined include flexible work arrangements, training and career development, compensation and benefits, and job and organization fit. The findings indicate that flexible work arrangements significantly enhance retention. Training and development indirectly benefit retention by improving skills and job satisfaction, while compensation and benefits need regular adjustments to stay competitive. Job and organization fit, though not directly linked to retention, contribute to a positive work environment. The study provides insights for banks to optimize retention strategies and recommends further research to include broader financial institutions.