Abstract
Artificial Intelligence (AI) is rapidly transforming higher education, offering both opportunities and challenges in teaching, learning, and assessment. This systematic literature review (SLR) examines the integration of AI into higher education settings, focusing on its applications, stakeholder perceptions, learning outcomes, and emerging pedagogical practices. A total of 100 peer-reviewed journal articles, published between January 2020 and December 2024, were analysed using the PRISMA framework. The review also employed Voyant Tools, a text mining software, to extract frequently used terms and uncover thematic patterns across studies. Five core themes emerged: (1) AI applications in teaching and learning, (2) personalised learning and skill development, (3) teacher and student perceptions of AI, (4) motivational and engagement strategies, and (5) innovative AI-driven teaching methods such as virtual tutors, AR, and simulations. Findings indicate that AI fosters personalised learning environments, enhances teacher effectiveness, and improves student motivation through adaptive feedback and gamification. However, challenges persist, including ethical concerns, limited AI literacy, potential overreliance, and uneven access across educational contexts. Notably, perceptions differ between generally optimistic students and educators, who express caution regarding AI’s long-term pedagogical implications. This review recommends future longitudinal studies, broader exploration across disciplines, and inclusive policy development. These steps are essential to ensure that AI is adopted not only efficiently but also ethically and equitably in higher education.
Metadata
| Item Type: | Article |
|---|---|
| Creators: | Creators Email / ID Num. Salleh, Nurul Ilma nisalleh@swinburne.edu.my Sritharan, Nivakan UNSPECIFIED Siak Gek, Jacqueline Chang UNSPECIFIED Ramalingam, Hamsavathi UNSPECIFIED |
| Subjects: | L Education > LB Theory and practice of education > Teaching (Principles and practice) > Technology. Educational technology L Education > LB Theory and practice of education > Higher Education |
| Divisions: | Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus |
| Journal or Publication Title: | International Journal of Service Management and Sustainability (IJSMS) |
| UiTM Journal Collections: | UiTM Journals > International Journal of Service Management and Sustainability (IJSMS) |
| ISSN: | 2550-1569 |
| Volume: | 11 |
| Number: | 1 |
| Page Range: | pp. 117-137 |
| Related URLs: | |
| Keywords: | Artificial intelligence, Higher education, Personalised learning, Systematic literature review, Pedagogy, Digital education |
| Date: | 31 March 2026 |
| URI: | https://ir.uitm.edu.my/id/eprint/136224 |
