Factors influencing Malaysians’ intention to participate in e-waste recycling

Ahmad, Izzah Az Zahra and M. Elgharbawy, Amal A. and Azam, Md Siddique and Ahmad, Anis Najiha and Abd Aziz, Anis Farihah and Samsudin, Nurhusna and Wan Sulaiman, Wan Syibrah Hanisah and Nordin, Noor Faizul Hadry (2025) Factors influencing Malaysians’ intention to participate in e-waste recycling. International Journal of Service Management and Sustainability (IJSMS), 10 (2): 12. pp. 186-204. ISSN 2550-1569

Official URL: https://www.ijsmssarawak.com

Identification Number (DOI): 10.24191/ijsms.v10i2.24234

Abstract

The rapid increase in mobile e-waste generation in Malaysia is seen to present significant environmental and health challenges. The factors influencing Malaysians’ intentions to engage in mobile e-waste recycling are explored through the lens of the Theory of Planned Behaviour (TPB). The impact of attitudes, subjective norms, perceived behavioural control, environmental concern, perceived convenience, social media use, and knowledge about e-waste recycling on recycling intentions is examined. Data were collected from a survey of 552 Malaysian mobile e-waste users and analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that attitudes, subjective norms, perceived behavioural control, and environmental concern have a significant impact on e-waste recycling intentions. Perceived convenience, knowledge, and social media about e-waste recycling use do not significantly affect recycling intentions. The study extends the TPB model by integrating additional factors and offers empirical evidence on their influence on e-waste recycling behaviour. Policymakers and organisations can use these findings to design targeted interventions that encourage responsible e-waste disposal practices. Future research should examine how demographic factors moderate these effects and explore the role of other psychological constructs in shaping recycling behaviour.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Ahmad, Izzah Az Zahra
UNSPECIFIED
M. Elgharbawy, Amal A.
amalgh@iium.edu.my
Azam, Md Siddique
UNSPECIFIED
Ahmad, Anis Najiha
UNSPECIFIED
Abd Aziz, Anis Farihah
UNSPECIFIED
Samsudin, Nurhusna
UNSPECIFIED
Wan Sulaiman, Wan Syibrah Hanisah
UNSPECIFIED
Nordin, Noor Faizul Hadry
UNSPECIFIED
Subjects: T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Cell phones
T Technology > TS Manufactures > Production management. Operations management > Control of production systems > Waste control
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus
Journal or Publication Title: International Journal of Service Management and Sustainability (IJSMS)
UiTM Journal Collections: UiTM Journals > International Journal of Service Management and Sustainability (IJSMS)
ISSN: 2550-1569
Volume: 10
Number: 2
Page Range: pp. 186-204
Related URLs:
Keywords: Mobile e-waste, TPB, PLS-SEM, Recycling, Behaviour intention
Date: 30 September 2025
URI: https://ir.uitm.edu.my/id/eprint/136215
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