Servmate : design enhancement of a multifunctional cat trolley station for optimized cleaning

This project presents a human-centered design approach to enhance a multifunctional cat trolley station, aiming to improve cleanliness, efficiency, and user comfort within community shelters such as the MADAD Cat House. Through qualitative research, including field observations, interviews with caregivers and veterinary staff, and benchmarking of existing trolley systems, the study identified key issues such as cross-contamination, physical strain on users, and workflow inefficiencies. In response, a design-thinking framework guided the creation of a modular prototype that integrates feeding, grooming, and waste disposal functions into a single mobile unit. The proposed design features antibacterial materials, ergonomic form factors, and detachable components for easy maintenance. Quiet caster wheels, adjustable handles, and color-coded compartments further support user comfort and hygiene control. The concept was validated through mock-ups and early-stage testing with stakeholders to ensure it aligns with real-world caregiving routines. This innovation contributes to product design for social impact by offering a cost-effective, scalable solution for animal welfare facilities. By improving functionality and professional appearance, the TIDYPAWS Station also fosters public confidence and encourages volunteer engagement through a more organized and compassionate caregiving experience.