Does the bureacracy works well? a case of Tangkak District Council

The term "bureaucracy" also refers to a system of administration and law enforcement. It is a set of legal rules enacted by an organization. This paper discusses the challenges faced by employees in the Tangkak District Council (TDC), in the state of Johor, Malaysia, when attempting to implement Weberian bureaucracy. The bureaucratic approach allows the organization to control its services or production while also granting the manager or administrator the authority to delegate and establish administrative principles. In this study, we use data from semi-structured interviews and observations. It contributes to the researcher's ability to obtain information and answers to study the issues. Based on the researcher's observations and the interviewees' responses, it is evident that bureaucracy features are present. Notwithstanding the undesirable effects came out while implementing the theory, namely overburdened daily tasks, a complex process of assignments and understaffed personnel to the tasks assigned, the Weberian Bureaucracy certainly helped the organization to be able storing the data for future reference and identify the factors which hinder the bureaucratic practices. We suggest for the job scope and portfolio requirements to be re-evaluated, to alter the personal selection criteria based on the candidate’s qualifications and adherence to moral and ethical principles, and finally to utilise the up-to-date technology as a method to deliver better services to the public.