Facilities management satisfaction for mosque facilities

Mosques play a vital role in the Islamic community. Basically, mosques have been developed not only as places of worship, but also to function as a center for various aspects of Islamic community development. However, these days, with the increasing number of mosques being built, it has become a big challenge for the mosque authorities to maintain the role of the institution as the center of the Islamic community. Therefore, the aim of the study for this paper is to improve the user's satisfaction level on implementation facilities management in mosque. The objectives for the study were to identify the satisfaction level towards the facilities provided in mosque, to determine the challenges of lack facilities management provided in mosque to users and to suggest the strategies to enhance satisfaction level of users towards mosque facilities. This study used quantitative approach and questionnaire survey as the data collection instrument. The data were collected from worshippers, visitors, facilities management team and organization management team in mosque. Data collected from the survey were evaluate by using SPSS version 260. It is hoped that this study will give benefit and improvement for worshippers toward the facilities provided in mosque.