Resident satisfaction level of smart home in Eco Ardence, Shah Alam

This research project examines the satisfaction rating of residents living in smart homes in the Eco Ardence development, Shah Alam, Selangor. Although smart home technologies (SHT) provide increased convenience, energy efficiency, and security via IoT-based automation, their adoption and user satisfaction differ markedly due to factors like usability, perceived value, pricing, and privacy issues. Despite the expansion of smart houses in Malaysia, there exists a paucity of studies explicitly targeting middle-income landed homeowners in urban areas such as Eco Ardence. This research is to (1) identify the features of smart home, (2) determine the level of satisfaction in smart home, and (3) analyse the significant level of satisfaction in smart home. A quantitative methodology was employed utilising a case study design, with data gathered via structured questionnaires administered to 100 occupants of landed smart homes in Eco Ardence. Descriptive statistics, encompassing frequency and mean score analysis, were employed in conjunction with inferential techniques like Confirmatory Factor Analysis (CFA) to evaluate the influence of diverse smart features namely smart security, entertainment, healthcare, energy efficiency, smart appliances, and environmental systems on user satisfaction. Research indicates that inhabitants typically demonstrate considerable pleasure with attributes that enhance safety, energy efficiency, and quality of life; nonetheless, apprehensions persist concerning privacy, expenses, and the usage of technology. The findings provide significant insights for developers, politicians, and technologists to improve the efficacy, cost-effectiveness, and user orientation of smart home systems in metropolitan Malaysia.